Exchange & Returns Policy

You may return most new, unworn items within 30 days of delivery for a full refund. 

We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Although you should expect to receive your refund within four weeks of handing your package over to the return shipper (in many cases refunds happen much more quickly).  This includes the transit time for us to receive your return from the shipper (5 to 10 business days), return processing once we receive the item (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

How to return/exchange an item you bought from us

If you purchased an item from us and need to return it for a refund or exchange, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

How to return/exchange an item that someone else bought from us

If you’re returning or exchanging an item that someone else bought for you, please ship the item to us with the original packing slip, or a note with the original order number, or if you don’t have either just a note with the name of the person who purchased the product for you.  If you don’t have any of this information it’s possible the item was purchased from one of our many fine retailers and not from us directly.  In this case please contact us directly before returning your item.

Return/exchange address

Returns and exchanges should be addressed to the following address (this step is the final step after you already talked to us and have been given a free return authorization number label to attach on your package):

Reserve Factor

13385 Madison Ave, Lakewood, OH 44107

We recommend that if you need to return an item to us (for a refund or an exchange) that you use a trackable shipping method such as USPS or UPS.  Since we’re not responsible for items lost or damaged in transit we feel it’s important to be able to track packages accurately.

Contact Us

Address: 13385 Madison Ave, Lakewood, OH 44107
Phone: +1 308-314-0088
Email: [email protected]